Dear Mr. Hoppe,
We have reviewed your letter, your blog and your photos of the current state of your sofa and your credit card statement.
We are happy and willing to discuss repairs of your sofa with you if you can provide us with even a copy of your original sales receipt. We do not electronically or physically archive every purchase that our customers make in our stores.
We have attached a copy of our Limited Warranty and the specifics of conditions and the requirement of the sales receipt to maintain the validity of the warranty. This is a copy of our warranty of pages 366 and 367 of our catalog.
IKEA stands behind its products and its Limited Warranty. Please do not hesitate to contact us again should you come across your original sales receipt.
All the best,
IKEA Canton Customer Service
Thanks, IKEA, for screwing me over. As I said before, I vow to never shop there again. Period.
Sigh. I need a new couch and have no money. Any ideas?
